One Source Federal Credit Union

Our Digital Banking Suite is the most convenient way to manage your money. No matter what device you use, you get a smooth, personalized banking experience. That means you have complete control of your Digital Banking account on your smartphone, tablet and computer.

We think you will enjoy the convenience of:

• Single sign-on for online and mobile banking
• Consistency across all devices
• Logging in with two-factor authentication
• Adding notes, tags, and pictures to your transactions

 Plus, check out what’s coming to our new mobile app

• Easier access to credit card, mortgage, and bill pay information
• Manage external transfers, mortgages, and multiple account profiles

It lets you manage your Digital Banking account from anywhere you want — it’s your personal banking portal. Whether you log in to your account online or through the Banno Mobile App, you have access to the same powerful features all in one place.

Here’s a look at what you can do with our NEW Digital Banking Suite:

• View balances: Quickly check your account from anywhere
• Manage transactions: Search your recent activity, filter by tags, even add an image or note to an entry
• Transfer funds: Initiate one-time, future date or repeating transfers
• Make payments: Make person-to-person or bill payments from any device
• Deposit checks: Snap a photo of any check you need to deposit
• Get Alerts: Receive push notifications and alerts to stay in the know
• Ask for help: Have a digital conversation with support staff if you have any questions about your account

You spoke and we listened. We are now simplifying our online and mobile banking into one platform. Our new digital banking experience provides convenience with enhanced security, new features and functionality.

There is no need to enroll in digital banking if you have previously enrolled in online banking. Log in with your existing online banking credentials on either the digital banking website or the new mobile banking app. If you are having trouble logging in, you can reset your password to recover access to your account. 

If you have not previously used online banking, then you will have to go through the enrollment process.

Enrollment:

By selecting First time user? Enroll now, you will be able to walk through a process that helps you create credentials to use for online banking.

You will have ten minutes to complete each step of the enrollment process. If more than ten minutes pass before you continue to the next step, your app returns you to the beginning of the entire process.

1. Select First time user? Enroll now.
2. Enter the information requested on the Enroll screen, and then select Next
3. Banno, digital banking, for a more secure measure will ask for 2-Factor Authentication (2FA). This allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer to top of your unique username and password. Enter the verification code sent either via SMS (text), email, or by phone, and then select Verify. NOTE: You can also reset your two-factor authentication settings in the “Security” section of the “Settings” screen. If you are already a NetTeller online banking user, the same username and password will work for our new digital banking suite.
4. Read the user agreement, and then select Agree.
5. Create a username and password by entering information in the Username and Password fields, and then select Next.

You may view username and password rules by selecting "Show rules" for either.

Your username must begin with a letter and cannot contain special characters. You cannot use your account number for security reasons.

Make sure you have the latest version of the app. If you don’t have the app yet, you can download it from the App Store® or Google Play™ today.

You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking.

Access your accounts through Online Banking or the Mobile App starting September 22, 

Note: You will not be able to access the website via old bookmarks or the previous mobile banking app.  

Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code. 

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.

• On the verification code screen click Try another way located beneath the Verify button
• Select Phone Call and click Next
• You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
• Return to the verification code screen
• Enter your access code and click Verify 

If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.

An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly. 

1. Your account needs attention!

• This error is present during the log in process and typically means that your account has been locked. This can happen for a variety of reasons but is easily resolved. Please contact us via phone or chat for assistance unlocking your account.

2. Please verify your information and try again

• This error is present during the log in process and typically means that your credentials didn't match our records. Try entering your credentials one more time. If the error persists, please contact us via phone or chat for further assistance.

3. Oops: The information you provided doesn't match what we have on file?

• This error is present during the log in process and typically means that your account information does not match our records. Please contact us via phone or chat to confirm we have the correct phone number and username on record.

4. Incorrect phone number

• This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us.

5. Does not meet username and password requirements

• This error is present during the enrollment process or when updating credentials. Click on Show Rules below the username and password field to see the credential requirements.

6. It looks like you've already enrolled

• This error is present during the log in process and typically means that our records show that you have previously created an account with us. If you forgot your username and password, on the log in page click Forgot? Follow the steps to recover your account. 

You need to clear your cache in Chrome to remove all cookies. If you need further assistance, please contact us.

You can recover your account by going through the Forgot Password? steps.

To transfer between your credit union accounts in digital banking:

• Log In
• Click Move Money > Transfers > Make a Transfer online or tap the slide out menu > Transfer > Make a Transfer in the mobile app
• Select your To and From account and amount
• Click More Options to change the frequency and date if desired
• Click Submit

Yes, all existing scheduled transfers in the previous digital banking system have been moved to the new system.

• Log in 
• Select the account you are needing to view

To view all account activity, view the Activity tile or Transactions in the mobile app

Account transactions can be searched in digital banking by amount, date, tags, etc.

Online:

• Log in
• Click Accounts
• In the Accounts section, select the account you would like to search
• In the Activity section, select the magnifying glass icon
• Click on the Search and sorting options to open Advanced Search in digital banking 
• On the Advanced Search window, you can select specific search filters and select Search

Mobile app:

• Log in
• Select your account you want to search
• Select Transactions
• Tap the magnifying glass icon
• Tap the Settings icon to use Advanced Search options

You can add notes, tags, and images to any transaction inside of digital banking. To begin:

• Log in
• Click on any account
• Click on Transactions (in mobile)
• Select the Transaction you wish to edit and pull up the transaction’s details page
• Click on the appropriate icon for one of the following:
• Add Tags
• Add Notes
• Add Images
• Follow the on-screen prompts to update the transactions
• Close the transaction detail page or tap < Transactions in mobile

Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future. 

Account transactions can only be downloaded in digital banking (excluding the app).

• Log In
• Click Accounts
• In the Accounts section, select the account you like to download transactions for.
• In the Activity area, select the first icon "drop down arrow" next to the print and search icon.
• On the Download Activity window, select the Date range and File Type and click Download.

Account transactions can only be printed in online banking.

• Log In
• Click the Accounts tab
• In the Accounts section, select the account 
• On the Activity section, select the printer icon. Only transactions that show in the Activity section will print.
• A print screen appears with a print preview and print configuration options.
• Using the dialog, configure the print settings and select Print.

Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. There is no limit to the number of bills you can pay, and this service is free to all members with a checking account. Bill Pay is offered through digital banking.

You can use digital banking to pay a bill or pay a person.

• Log in
• Select Move Money > Payments or Tap Pay under your account in mobile
• If it is your first-time using Payments, it will ask you to enroll, click Enroll
• Select Pay a bill or Pay a person (online only)
• Select the merchant or person you would like to pay
• Select an account to take funds from, and then input the Amount
• If you would like to set the date for the payment, Select More options and select the desired date
• Select Submit

You can use digital banking to pay a bill or pay a person.

• Log in
• Select Move Money > Payments or tap Pay under your account in mobile
• If it is your first-time using Payments, it will ask you to enroll, click Enroll
• Select Pay a person > Person to pay (To add a new person, select Add another person and fill out the necessary information) or Select the person to pay in mobile
• Select an account to take funds from, and then input the Amount
• If you would like to set the date for the payment, Select More options and select the desired date
• Select Submit

Bill payment accounts will be automatically transferred and do not need to be set up again.

Any scheduled bills will be paid as scheduled and scheduled payments will carry over to the new digital banking experience.

Whatever device you are on, it's easy for you to start a secure conversation with the credit union: 

• Log in to digital banking via the Login button on the website or via the mobile app.
• From a desktop, click on the envelope icon in the upper right-hand corner of digital banking or select Conversation from the dashboard of mobile banking.
• Click Start a conversation or click the conversation icon on mobile.
• Type your message and click Send.

 A member service representative will respond shortly.

Alerts will need to be re-entered in the new system. To set up alerts in digital banking:

1. Log in 
2. Select the account you would like to set up an alert for
3. Click Alert preferences in the menu or Manage alerts in mobile
4. In the Balance alerts section, select Add alert.
5. Select Above or Below, and then input a dollar amount.
6. In the Alert/Notify by field, select Email, Text message, or In-app message.
7. Select Add Alert to save the alert
8. Repeat steps for Transaction alerts

Alerts can be deleted at any time in digital banking.

• Log in 
• Select the account you would like to edit up an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts 
1. Click Edit next the alert you would like to change
2. Click the Trashcan icon or click Remove in mobile

Alerts can be edited at any time in digital banking.

• Log in 
• Select the account you would like to edit an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts 
1. Click Edit next the alert you would like to change
2. Change your criteria for the alert
3. Click Save

You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.

Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

• Log In
• Click on any account listed
• Click on Documents from the Account Details page in the options menu
• Statements and Taxes will be listed for each year available

As a member in good standing, you may sign up for Courtesy Pay at any time.

• Select an account from the Accounts section
• Select the Settings tab from the options menu
• Click on Courtesy Pay
• Check your Share Draft account and follow the prompts   

As a member in good standing, you may skip a payment one time during the calendar year. For a list of eligible loans, visit our website under Quick Links for more information.

• Click on the “Skip a Loan Payment” link on the left-hand side of the dashboard
• Select the eligible loan you wish to skip
• Click “Next”
• Select an account you wish to use to withdraw the $25 fee (per loan), agree to the terms and conditions and follow the prompts

Blocking your debit card is easy in digital banking. It's just as easy to unblock it as well!

• Log in
• Under the Card Management tile, click the toggle slider to turn the desired card off
• If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on

You can update your phone number, email address, or primary address in digital banking.

• Log In
• Click on the User Profile icon and click Settings
• Click Edit next to your phone, email, or address
• Verify your password
• Edit your contact information
• Click Save 

Phone and email updates will happen immediately.  All address updates will be reviewed by a member service representative and you may be contacted for additional information.

You can change your username or password at any time in digital banking.

To change username:

• Log in 
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Username field select Edit
• Enter your current password when prompted
• Change your username and select Save

To change password:

• Log in 
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Password field select Edit
• Enter your existing password, and then enter a new password
• Select Save

You can rename any account in digital banking.

• Log in 
• Select an account from the Accounts section
• Select Settings from the options menu
• Next to the account name, select Rename
• Type the new name, and then select Save

You can rearrange the order your accounts display in digital banking to reflect the sequence you want.

• Log In
• From the Accounts click on the three dots and click Organize Accounts in online or click the opposing arrows in mobile
• Drag and drop the accounts to rearrange the order
• Click Done

Recommended browsers (current major release):

• Microsoft Edge
• Firefox
• Safari
• Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox. 

The following types of browsers and tools are not recommended for use with digital banking:

• Beta versions
• Embedded browsers within Personal or Commercial Financial Management Software

When accessing on a browser, click on your name at the top right-hand corner of the screen and select “Sign Out”.  You will be taken to our website homepage and your session will be closed.

For your security your account will time-out after 10 minutes of inactivity.