A credit union is a not-for-profit organization that is owned by its members. The primary function of the credit union is to serve its members, not a limited number of shareholders, like banks do. All members of the credit union have equal voting rights, regardless of the amount of money in the members account. Emphasize is placed on the return of the credit union’s profits to the members by giving higher savings rates and lower loan rates.
Your deposits are insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government. Learn how your account is insured.
Print and fill out a Change of Address Form and mail it to our main office or drop it off at a location near you. If you are unable to print the form, you may write a letter making the request and mail it.
You do not have to call One Source to do that anymore. You are now able to change your PIN on your own.
Call Card Holder Services at 1-800-290-7893 or outside of the U.S. call 1-206-624-7998. Select English or Spanish as your preference. Enter your 16 digit card number and follow the prompts from there.
If you should have any questions, contact us at 915-592-0223 or 1-800-532-0223.
To protect your account from unauthorized use, memorize your PIN. Do not keep the PIN with your card. If your ATM, Credit or Debit Card has been lost or stolen, it must be reported immediately. Call the applicable number:
- ATM Card: 505-346-2078
- Credit Card: 866-552-8855
- Debit Card: 915-592-0223 or 1-800-532-0223
If you discover your checks have been lost or stolen, please call us at (800) 532-0223.
One Source would like to remind our members that if you do travel this summer or anytime during the year, you should notify us and Customer Service in regards to your debit/credit card at: 1-866-664-9364. Let them know when you are heading out of town or if you are already out of town. Reason being, we do not want you to experience any inconvenience due to your debit/credit card being blocked or restricted at the time of purchase. This is in place for your protection in the hopes to stop fraud, stolen cards and stolen identities.
Please notify us at least a week in advance before you leave town. Please provide us with the following:
- Travel destination. States and cities, you will be visiting
- Travel dates. Please be specific, for example 07-24-19 to 07-31-19
- Contact number. One or two cell numbers will suffice
If your travel plans happen to change, please contact us so that we may update our information.
Relax and Enjoy your vacation and be worry free!
